Month: February 2025

Imagine you were on a first date with someone, and they asked you, “What’s your five-year plan?” At first, it’d seem like a casual first-date question. And then, it starts to trigger some serious analysis. Are they genuinely curious about your ambitions? Testing your stability? The words may be straightforward, but deciphering the intent behind…

Imagine you were on a first date with someone, and they asked you, “What’s your five-year plan?” At first, it’d seem like a casual first-date question. And then, it starts to trigger some serious analysis. Are they genuinely curious about your ambitions? Testing your stability? The words may be straightforward, but deciphering the intent behind…

The other day, the igniter in my oven needed replacing. I called a nearby electrician, who came over and told me how he could fix it. After agreeing to the initial quote, I instinctively had my checkbook out ready to pay the paper invoice. However, the repairman said, “Don’t worry – our app will take…

The other day, the igniter in my oven needed replacing. I called a nearby electrician, who came over and told me how he could fix it. After agreeing to the initial quote, I instinctively had my checkbook out ready to pay the paper invoice. However, the repairman said, “Don’t worry – our app will take…

Ever tried chatting with a bot that seemed more confused than helpful? I know I have, several times. And while it may seem like a good idea to take out the frustration on the poor bot — forgive me, AI — the problem is almost never with the bot itself. AI chatbots, like human beings,…

Ever tried chatting with a bot that seemed more confused than helpful? I know I have, several times. And while it may seem like a good idea to take out the frustration on the poor bot — forgive me, AI — the problem is almost never with the bot itself. AI chatbots, like human beings,…

Help desk software was my daily command center when I worked at HubSpot Support. Our customer service ticketing system was the brain of daily operations for the support team and me as a whole. It was central to my workflow and experience as a support rep, and I can’t understate its impact on my ability…

Help desk software was my daily command center when I worked at HubSpot Support. Our customer service ticketing system was the brain of daily operations for the support team and me as a whole. It was central to my workflow and experience as a support rep, and I can’t understate its impact on my ability…