Calendars, planners, to-do lists. These are just a few of the tools we use to stay on top of our day-to-day activities. But how can you stay on top of your sales activities? With sales activity trackers. If you’re a sales leader, it’s important to determine the key metrics for evaluating your sales team. By…
Month: May 2025
AI Agents for Business – Here’s What They Mean for Professionals Today
To be honest, when I hear the word “agent,” the first thing that comes to my mind is a slick, fast-moving character in an action thriller clad in all black and getting things done with scary efficiency and great hair. And this is exactly the difference between AI models and AI agents. If you’re here,…
AI Agents for Business – Here’s What They Mean for Professionals Today
To be honest, when I hear the word “agent,” the first thing that comes to my mind is a slick, fast-moving character in an action thriller clad in all black and getting things done with scary efficiency and great hair. And this is exactly the difference between AI models and AI agents. If you’re here,…
Awkward intros to cringey DMs: 10 networking mistakes experts say you need to avoid
You know networking matters. Everyone says so. But when you’re in the moment — sending a connection request, making small talk at an event, or following up after a meeting — it’s easy to second-guess yourself. Am I coming across as too eager? Too transactional? Should I even reach out at all? I’ve been there….
Awkward intros to cringey DMs: 10 networking mistakes experts say you need to avoid
You know networking matters. Everyone says so. But when you’re in the moment — sending a connection request, making small talk at an event, or following up after a meeting — it’s easy to second-guess yourself. Am I coming across as too eager? Too transactional? Should I even reach out at all? I’ve been there….
The best AI agents for customer support teams
Today’s customer support teams are faced with the impossible task of managing high volumes of support requests while also providing a high level of customer service. Have you been there? I know I have. With AI’s ability to create personalized experiences, find efficiencies, and deploy automations, customer support teams are quickly adopting tools like AI…
The best AI agents for customer support teams
Today’s customer support teams are faced with the impossible task of managing high volumes of support requests while also providing a high level of customer service. Have you been there? I know I have. With AI’s ability to create personalized experiences, find efficiencies, and deploy automations, customer support teams are quickly adopting tools like AI…
AI agents vs. chatbots: What’s the difference?
If you’ve contacted a company looking for customer support recently, chances are you were prompted with a digital interaction first. Companies are increasingly relying on digital-first interactions like chatbots and AI agents to help them scale their customer support function. In my time working at a leading chatbot company, I’ve seen companies build great digital…
AI agents vs. chatbots: What’s the difference?
If you’ve contacted a company looking for customer support recently, chances are you were prompted with a digital interaction first. Companies are increasingly relying on digital-first interactions like chatbots and AI agents to help them scale their customer support function. In my time working at a leading chatbot company, I’ve seen companies build great digital…
12 Crucial strategies for promoting team collaboration — Plus, the biggest collaboration roadblocks, according to ClickUp’s CEO
I used to think team collaboration was mostly about being a good teammate — offering help, showing up to meetings, and staying in the loop. But the longer I’ve worked on cross-functional teams, the more I’ve realized that real collaboration is something you have to design on purpose. After more than a decade of managing…